FAQ | Glamour and Grace Bridal
183
page-template-default,page,page-id-183,ajax_fade,page_not_loaded,,qode_grid_1300,qode-content-sidebar-responsive,columns-4,qode-theme-ver-10.0,wpb-js-composer js-comp-ver-4.12,vc_responsive

FAQ

Where are you located?

We are an Australian company, based out of metropolitan Adelaide, South Australia.

How much is shipping?

All orders come with FREE regular shipping to Australian addresses only. So no matter how many items you order or how many orders you place, shipping is always FREE!

I need my package within a weeks time – do you offer Express Shipping?

YES! If you require your items within a week’s time (5-7 business days), we highly recommend upgrading your order to Express Shipping for an additional $14.95 (flat rate).

 

If your delivery location falls within Australia Post’s guaranteed next day delivery network, you can expect to receive your order within approximately 1-3 business days (usually the following day).

 

Delivery times are subject to your location, and if you’re within a metro area you can expect to receive your package within 1-2 business days. If you’re in a regional area, express delivery can take 2-3 business days.

Do you ship internationally?

No. At this stage we are not shipping to international addresses. If you are located internationally but have an Australian address we can ship to, we can certainly do that.

Do you ship to PO BOXES?

Yes, we certainly do (Australian PO BOXES only).

What delivery company do you use?

We use Australia Post, which has the widest network in Australia and we have found them to be very reliable and efficient with their tracking service.

How do I track my package?

When you have received your tracking number, please input your number into Australia Post’s tracking system, which can be found here: http://www.auspost.com.au/track

Which address will you ship to?

We will ship to the delivery address you have stated at checkout. Sometimes the address you have saved on your PayPal account is outdated without you knowing, so we will always ship to the delivery address you have stated at checkout. If you need to update the address please contact is as soon as possible. You can contact us by email to: info@glamourandgracebridal.com.au or via Facebook private message at www.facebook.com/GlamourAndGraceBridal.

When will you dispatch my package?

We usually dispatch packages on the same business day, otherwise your package is dispatched on the next business day. If you place an order after 2PM AEST on a business day then your order will be processed the next business day. If you place an order on a public holiday or Friday, Saturday or Sunday, your order will be processed on the next business day (usually Monday).

When will I receive my package?

Regular Shipping:
Metropolitan SA, VIC, NSW, ACT, QLD and TAS: approximately 3-5 business days
Regional SA, VIC, NSW, ACT, QLD and TAS: approximately 5-7 business days
Metropolitan WA and NT: approximately 5-7 business days
Regional WA and NT: approximately 7-10 business days

 

Express Shipping:
Metropolitan SA, VIC, NSW, ACT, QLD and TAS: approximately 1-2 business day
Regional SA, VIC, NSW, ACT, QLD and TAS: approximately 2-3 business days
Metropolitan WA and NT: approximately 1-2 business days
Regional WA and NT: approximately 2-4 business days

 

During Easter, Christmas and New Year holiday period, please be patient and allow for more time due to public holidays. Delays are especially prevalent during Christmas season due to high volume of deliveries at Australia Post, so we highly recommend that you order early or purchase express post.

 

Please note: while we endeavour to do everything in our power to dispatch your item and ensure delivery of your item is as quick as possible, we have no control over Australia Post, nor can we predict when Australia Post may be experiencing unforeseen delays.

Can I pick up my item, view/try on the item or return an item in person?

No. We’re an online store only, and therefore we don’t have the facilities for pickups, viewings or drop offs.

How will I know you have received my order and when will payment be deducted?

You will receive an immediate order confirmation via email. Your card will be debited instantly at the time of processing your order. In the rare instance that any of the items you have ordered are not available, we will contact you by email and provide you with a full refund for the value of the items not in stock.

How do I make payment?

We accept payment via the globally recognised PayPal platform, however note you do not need a PayPal account to purchase with us and may use a credit/debit card during checkout.

 

PayPal payments are instant and 100% secure and safe, and you as the buyer are protected by PayPal. To make payment click ‘Proceed to PayPal’ and follow the prompts. You’ll receive a PayPal confirmation via email once payment has been processed.

I have just placed an order – can I change or cancel it?

If you wish to change or cancel an order please contact us as soon as possible after placing your order. You can contact us by email to: info@glamourandgracebridal.com.au or via Facebook private message at www.facebook.com/GlamourAndGraceBridal.

Can I return items?

Yes, we do accept returns for a refund. However these Terms and Conditions must be met:
– Item/s are in their original condition and packaging and tags still attached.
– Item/s are in resalable condition
– Item/s are returned to us within 30 days
– Please download and fill out the returns form and pop into returning package

 

Please return the item/s to:
Glamour and Grace Bridal
PO BOX 45
Fulham Gardens
SA 5024

 

 

Once the package is received on our end and after careful inspection, we will then process your refund (less any discounts/promo codes you may have used). We will let you know as soon as the package is received on our end and when the refund has been processed.

 

Other T&C’s:
– Please note we do not allow returns/refunds on discounted/clearance items
– Items that have been personalised with initials or custom name cannot be returned (as these items cannot be resold)
– Reimbursement for return shipping fee will be given if item is faulty or incorrect.
– Buyer pays for return shipping for change of mind
– If garments are returned to us in an unsatisfactory condition, marked and/or stained then we reserve the right to withhold a $15 dry cleaning fee per item
– We regret that items that have been worn or damaged or returned in an unsaleable condition, will be denied a refund and posted back to you.

Can I exchange items?

Yes and No. We don’t offer exchanges, but if you want to change your item, you can return the item for a refund and then purchase another item. Return your item using the above instructions.

What are your sizes like?

Being an Australian supplier it is important to us that we sell standard Australian sizes. All of our items are custom designed by us to ensure we meet Australian standards in quality and sizing. Most of our competitors are either based in China or buy China standard sizing which are generally cheaper but this is due to them being small makes compared to the Australian standard. Not only that, their fabrics are often inferior and their craftsmanship is not up to scratch.
Our sizing and dimensions are all displayed in the ‘Description’ tab. While we have endeavoured to create sizing that is suitable for everyone, sometimes it’s impossible to cater to everyone, as each and every one of us are unique in our own way.
If you’re an in-between size, we recommend that you choose the bigger size – this is the safer option and the robe is guaranteed to be wearable and a more relaxed fit. For example we have S/M (size 8-12) and L/XL (size 14-18). If you’re usually between a size 12-14 then we recommend that you order the L/XL size.
If you’re taller than average we recommend that you choose the bigger size to allow for more length and a more conservative cut. For example if you’re a size 8-10, but 6ft tall, then we recommend that you order the L/XL size.
If you’re smaller or shorter than average and you feel that our S/M adult robe may be too big, we DO NOT recommend that you order a children’s size. The children’s size will be too short. For example if you’re an adult size 4-6, please order the adult S/M size. All robes come with internal tie and external belt, so the robes can be easily adjusted to fit snug.
If the child is taller/bigger than average, we recommend going one size up.
If the child is bigger than size 11, we recommend ordering an adult S/M size robe.

Do you do embroidery?

No. We don’t offer personalisation in embroidery stitching. We offer personalisation using rhinestone printing. The reason being, there is high risk of damage to satin robes during embroidery stitching process. We’ve had many buyers purchase plain robes from us to get them embroidered elsewhere, and have come back to us disheartened as the embroidery had ruined their robes! They then had to purchase a new set from us.
Our personalised robes are all made to order and the rhinestone printing is permanent.

Where can I find Promo Codes and how do I apply them?

Promo codes are released intermittently when we are running a special or promotion. We often advertise promotions on our Facebook page, so be sure to LIKE and follow our Facebook page www.facebook.com/GlamourAndGraceBridal.. Promo codes don’t last forever, so don’t forget to use them quickly when they do become available!

To apply a promo code, please input the code into ‘Coupon Code’ field shown on the shopping cart page and then hit ‘Apply Coupon’. The discount will then be deducted from the total. If no discount is deducted the promo is likely to have expired.

How do you care/wash robes?

Cold/warm gentle or hand wash is most suitable. Keep your whites and colours separate! Warm or silk mode iron is recommended. Do not iron directly on the rhinestones as you may damage the stones and your iron! We recommend placing a thin cloth over the top of the print, or ironing the printed area from the inside. Do not apply too much pressure or heat to rhinestone area as it may cause the print to warp or lift.

0