Returns

Can I return items?

Yes, we do accept returns for a refund. However these Terms and Conditions must be met:
– Item/s are in their original condition and packaging and tags still attached.
– Item/s are in resalable condition
– Item/s are returned to us within 30 days
– Please download and fill out the returns form and pop into returning package

Please return the item/s to:
Glamour and Grace Bridal
PO BOX 375
Fulham Gardens
SA 5024

Download Return Form

The cheapest and most convenient way to return a package to us is to purchase a prepaid Australia Post satchel at the post office.
Guideline for satchel use:
– 500gm satchel for 1-2 items
– 1kg satchel for 3-4 items
– 3kg satchel for 3-7 items
– 5kg satchel for 7+ items
Please retain the tracking number of the package for your proof and so you/we can monitor the progress of the return.

Once the package is received on our end and after careful inspection, we will then process your refund (less any discounts/promo codes you may have used). We will let you know as soon as the package is received and a refund has been processed.

Other Terms & Conditions:

– Please note we do not allow returns/refunds on discounted/clearance items
– Items that have been personalised with initials or custom wording/name cannot be returned (as these items cannot be resold)
– Reimbursement for return shipping fee will be given if item is faulty or incorrect.
– Buyer pays for return shipping for change of mind
– If garments are returned to us in an unsatisfactory condition, marked and/or stained then we reserve the right to withhold a $15 dry cleaning fee per item
– We regret that items that have been worn or damaged or returned in an unsaleable condition, will be denied a refund and posted back to you.

If you have any other queries or concerns you can contact us by email to: info@glamourandgracebridal.com.au or via Facebook private message at www.facebook.com/GlamourAndGraceBridal.

Can I exchange items?

Yes and No. We don’t offer exchanges, but if you want to change your item, you can return the item for a refund and then purchase another item. Return your item using the above instructions.