Shipping
How much is shipping?
All orders come with FREE regular shipping to Australian addresses only. So no matter how many items you order or how many orders you place, shipping is always FREE!
I need my package within a weeks time – do you offer Express Shipping?
YES! If you require your items within a week’s time (5-7 business days), we highly recommend upgrading your order to Express Shipping for an additional $14.95 (flat rate).
If your delivery location falls within Australia Post’s guaranteed next day delivery network, you can expect to receive your order within approximately 1-3 business days (usually the following day).
Delivery times are subject to your location, and if you’re within a metro area you can expect to receive your package within 1-2 business days. If you’re in a regional area, express delivery can take 2-3 business days.
Do you ship internationally?
No. At this stage we are not shipping to international addresses. If you are located internationally but have an Australian address we can ship to, we can certainly do that.
Do you ship to PO BOXES?
Yes, we certainly do (Australian PO BOXES only).
What delivery company do you use?
We use Australia Post, which has the widest network in Australia and we have found them to be very reliable and efficient with their tracking service.
How do I track my package?
When you have received your tracking number, please input your number into Australia Post’s tracking system, which can be found here: http://www.auspost.com.au/track/
Which address will you ship to?
We will ship to the delivery address you have stated at checkout. Sometimes the address you have saved on your PayPal account is outdated without you knowing, so we will always ship to the delivery address you have stated at checkout. If you need to update the address please contact is as soon as possible. You can contact us by email to: info@glamourandgracebridal.com.au or via Facebook private message at www.facebook.com/GlamourAndGraceBridal
When will you dispatch my package?
We usually dispatch packages on the same business day, otherwise your package is dispatched on the next business day. If you place an order after 2PM AEST on a business day then your order will be processed the next business day. If you place an order on a public holiday or Friday, Saturday or Sunday, your order will be processed on the next business day (usually Monday).
When will I receive my package?
Regular Shipping:
Metropolitan SA, VIC, NSW, ACT, QLD and TAS: approximately 3-5 business days
Regional SA, VIC, NSW, ACT, QLD and TAS: approximately 5-7 business days
Metropolitan WA and NT: approximately 5-7 business days
Regional WA and NT: approximately 7-10 business days
Express Shipping:
Metropolitan SA, VIC, NSW, ACT, QLD and TAS: approximately 1-2 business day
Regional SA, VIC, NSW, ACT, QLD and TAS: approximately 2-3 business days
Metropolitan WA and NT: approximately 1-2 business days
Regional WA and NT: approximately 2-4 business days
During Easter, Christmas and New Year holiday period, please be patient and allow for more time due to public holidays. Delays are especially prevalent during Christmas season due to high volume of deliveries at Australia Post, so we highly recommend that you order early or purchase express post.
Please note: while we endeavour to do everything in our power to dispatch your item and ensure delivery of your item is as quick as possible, we have no control over Australia Post, nor can we predict when Australia Post may be experiencing unforeseen delays.
Can I pick up my item, view/try on the item or return and item in person?
No. We’re an online store only, and therefore we don’t have the facilities for pickups, viewings or drop offs.